Privacy Policy
We take your privacy seriously and are committed to protecting your personal information
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We fully comply with UK GDPR and data protection regulations to keep your information safe.
Data Protection Questions →1. Overview
GoPrivate ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website building and hosting services.
This policy applies to all users of our services, including healthcare professionals, therapists, tutors, consultants, and other service-based professionals who use our service to create and maintain their professional websites.
Key Principle: We only collect information necessary to provide our services and never sell your personal data to third parties.
2. Information We Collect
Information You Provide to Us
- Account Information: Name, email address, phone number, professional credentials
- Payment Information: Billing address, payment method details (processed securely by Stripe)
- Website Content: Text, images, videos, and other content you provide for your website
- Professional Information: Relevant career details, services offered, qualifications and any other information you choose to share with us to assist us in building your dream digital presence
- Communication Records: Support requests, feedback, and correspondence with our team
Information We Collect Automatically
- Usage Data: How you interact with our services, features used, time spent
- Device Information: IP address, browser type, operating system, device identifiers
- Analytics Data: Website performance, user engagement, traffic patterns
- Log Files: Server logs for troubleshooting and security purposes
Information from Third Parties
- Payment Processors: Transaction confirmations and payment status
- Professional Verification: Credential verification from regulatory bodies (where applicable)
- Social Media: Public profile information if you connect social accounts
3. How We Use Your Information
We use your information for the following purposes:
Service Delivery
- Creating and maintaining your professional website
- Processing payments and managing your account
- Providing customer support and technical assistance
- Delivering hosting and maintenance services
Communication
- Sending service updates and important notifications
- Responding to your inquiries and support requests
- Providing educational content about website best practices
- Sending marketing communications (with your consent)
Service Improvement
- Analysing usage patterns to improve our platform
- Developing new features and services
- Ensuring security and preventing fraud
- Complying with legal obligations
5. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- Encryption: All data transmission uses SSL/TLS encryption
- Secure Storage: Data is stored in strict access-controlled databases
- Regular Backups: Automated backups with secure storage
- Network Security: Firewalls and intrusion detection systems
Administrative Safeguards
- Limited access to personal data on a need-to-know basis
- Regular security training for all team members
- Incident response procedures for potential breaches
- Regular security audits and vulnerability assessments
Please Note: While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Data retained while your account is active
- Closed Accounts: Some data deleted within 90 days of account closure
- Financial Records: Retained for 7 years for legal compliance
- Support Records: Retained for 3 years to improve service quality
- Website Backups: Retained for 1 year for recovery purposes
You can request early deletion of your data by contacting our support team, subject to legal retention requirements.
7. Your Privacy Rights
Under UK GDPR, you have the following rights regarding your personal data:
Access & Portability
- • Request copies of your data
- • Download your information
- • Transfer data to another service
Correction & Deletion
- • Correct inaccurate information
- • Request data deletion
- • Restrict data processing
How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected] or through our contact form. We will respond within 30 days and verify your identity before processing requests.
9. International Data Transfers
Your data may be primarily stored and processed in the United Kingdom, though this is not guaranteed. We have data centers (via our international service providers) across the world, and may opt to store information in any data center if and when required. We ensure adequate protection through:
- Standard Contractual Clauses
- Adequacy decisions for countries with equivalent protection
- Appropriate technical and organisational safeguards
- Regular assessment of data protection standards
10. Children's Privacy
Our services are designed for professional use and are not intended for children under 18. We do not knowingly collect personal information from children under 18 years of age.
If you believe we have inadvertently collected information from a child under 18, please contact us immediately, and we will take steps to delete such information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website with a new "Last Updated" date
- Give you the opportunity to review changes before they take effect
Your continued use of our services after policy changes indicates your acceptance of the updated terms.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Inquiries
Your Privacy Matters
We believe privacy is a fundamental right. This policy reflects our commitment to transparency and giving you control over your personal information. If you have any concerns or questions, we're here to help address them promptly and thoroughly.